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Customer Service Policy

No. 1 Beauty & Cosmetic, Inc. Customer Service Policy

At No.1 Beauty & Cosmetic, Inc., owner of the brand Celavi Beauty & Cosmetics (“Celavi”, “we”, “us”), we strive to bring our customers the best products available in cosmetics, health and beauty. Our products are specifically designed to enhance beauty and empower users to highlight their best features. We constantly challenge ourselves to develop new items and categories so that we may properly serve those who desire to look and feel beautiful with our products.

Orders From Consumer Website

Our Company main website, https://mycelavi.com (“Consumer Website”) is to be used for end users (customers), and shipped in the United States only. We pack and deliver merchandise purchased from our Consumer Website directly from our facility to the direct end user, and only sell merchandise purchased from the Consumer Website in small quantities. The products available from our Consumer Website are for personal use only and shall not be sold for retail purposes. For information on returns or refunds, please read our Refund Policy. Customer’s who wants to purchase wholesale (bigger/higher quantities) for re-sale must contact us via email at info@mycelavi.com, or phone at 323-780-5710.

Orders For Wholesale

Our wholesale website, https://celaviproducts.com (“Wholesale Website) only serves as a catalog of our latest products for our wholesale customers. We do not directly sell anything from this website or allow users to register to the Wholesale Website.

Before any wholesale items may be sold, wholesale purchasers (“Resellers”) must have or open an approved wholesale account with us. To open a new wholesale account the following information must be provided:

  1. Company Name
  2. Company Address
  3. Copy of Original Company’s Sales Permit (or RFC if located in Mexico)
  4. Company EIN or Resale ID
  5. Company Contact Information:
    1. Company Phone Number & Phone Number of Contact
    2. Name & Title of Company Contact
    3. Email of Buyer

To send the required wholesale account information please contact info@mycelavi.com, call us at 323-780-5710, or come directly to our facilities located at: 1585 Rio Vista Ave. Los Angeles, CA 90023. Once received, we reserve the right to approve or reject any potential wholesale account at our sole discretion. Only approved wholesale accounts will be able to purchase wholesale items.

For more information regarding wholesales, review our Wholesale Policy.

Communication Standard / Non Discrimination

It is our policy to exceed the expectations of all of our customers and communicate in an honest, courteous, and knowledgeable manner. We listen carefully and give full consideration to any requests, comments and concerns. We serve with pride, commitment, and high ethical standards. This policy outlines our procedure for responding to complaints, inquiries and/or questions to Celavi through any of our Contact Sources (call, message, chat, email, etc).

We take pride as a non-discrimination company. All Celavi customers will be treated promptly and with respect. We prohibit any discrimination against age, sexual tendencies, race, national origin, color, disability, or any other class protected under applicable federal or state law.

For customer service standards of a retail/wholesale partner within the United States or internationally, or for customer service standards of any third party sellers, please contact them directly.

Response Standards

Employees are responsible for responding to customer inquiries in a respectful manner. Questions, complaints or inquiries will be responded in a first come first served basis (usually within 72 hrs). Our Customer Service Representatives strive to treat every interaction with the public as an opportunity to produce a satisfied customer and build a successful long term relationship.  

Please keep in mind that our customer service only extends to item(s) purchased directly from us through www.mycelavi.com (Consumer Website), https://celaviproducts.com/ (Wholesale Website), phone, email, or direct message. We currently sell on other platforms like Amazon, Wish, and Walmart, (“other retail/wholesale partners”) but they may have their own separate customer service policies. We hope our other retail/wholesale partners have similar customer service policies, but have no authority to enforce ours upon them.

For customer service response standards on item(s) purchased from a retail/wholesale partner within the United States or internationally, or for purchases made through any third party sellers, please contact them directly.

How to Contact Us

Customer inquiries are very important to us. We have created this section to help assist you contact the right Customer Service Representative based on your purchase site. Customer feedback helps us identify any areas we can improve to give our customers a better experience. To locate the proper Customer Service Representative please review the following:

For all general inquiries, including wholesale purchases or questions regarding the company itself, please email us at info@mycelavi.com, or contact our Customer Service Number: 323-780-5710. Calls are answered during business hours: Monday-Friday from 9am-5pm PST, excluding US Federal Holidays. To review our Wholesale Policies, please read our Wholesale Policy.

If you made purchases from Walmart or from Social Media through direct message orders, please direct your attention to our Customer Service Phone Number: 714-732-1740. Calls are answered during business hours: Monday-Friday from 9am-5pm PST, excluding US Federal Holidays. Please Note: This number is exclusively reserved for Social Media and Walmart customers only. If you call this number and did not purchase your item(s) directly from either Social Media or Walmart, we will not be able to properly assist you.

For customer service inquiries on item(s) purchased from a retail/wholesale partner within the United States or internationally, or for purchases made through any third party sellers, please contact them directly.

In the case that you prefer to contact us via traditional mail, please direct your attention to:

No.1 Beauty & Cosmetic, Inc.

1585 Rio Vista Ave.

Los Angeles, CA 90023.

 

Copyright © 2018, No.1 Beauty & Cosmetic, Inc. All Rights Reserved.

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