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Shipping Policy

SHIPPING POLICY

No. 1 Beauty & Cosmetic Inc., owner of the brand Celavi Beauty & Cosmetics (“Celavi”, “we”, “our”) has produced this Shipping Policy for our customers’ convenience.

Direct To Consumer Shipping Information

Item(s) purchased at www.mycelavi.com (“Consumer Site”) are for end users (customers) only. Celavi only ships and delivers merchandise purchased at www.mycelavi.com within the United States. This shipping policy applies only to item(s) purchased from our Consumer Site by direct end users. Users inquiring about wholesale shipping should read Wholesale Shipping Information below and be directed to our Wholesale Policy, as different terms apply.

For shipping information on item(s) purchased from a retail/wholesale partner, or third party vendor within the United States or internationally, please contact them directly.

Company Turnaround

All orders on mycelavi.com are shipped within 48 hours of reception of the order Monday - Friday 9am - 5pm. Delivery times may vary depending on customer’s location, item availability, and hour order was placed. A signature may also be required to complete delivery. For more information regarding delivery, please see “Order Tracking” below.

For Turnaround details on items purchased from a retail/wholesale partner, or third party vendor within the United States or internationally, please contact them directly.

Consumer Shipping Rates

Be advised, shipping rates are subject to change at any time.

The shipping rates charged for your purchased order(s) at mycelavi.com are based on the weight of your products, and your location. Before the final checkout page, you will be shown your total shipping costs, and will have an opportunity to cancel your order if you decide to. Keep in mind, shipping rates are also determined by each shipping company used and are dependent on the type of shipment selected/offered by the selected platform.

For Shipping Rate details on item(s) purchased from a retail/wholesale partner, or third party vendor within the United States or internationally, please contact them directly.

Carriers We Use

We use the following carriers to deliver our orders on mycelavi.com:

  • USPS
  • UPS

Keep in mind, purchases on Amazon may be shipped through Fulfillment by Amazon (FBA) or merchant fulfilled (orders sent from us directly to you.) Please be cognizant of which shipping was selected at purchase because different shipping methods/carriers apply.

For Carrier details on items purchased from a retail/wholesale partner, or third party vendor within the United States or internationally, please contact them directly.

Shipping Time / Order Tracking
Shipping Times may vary based on item(s) purchased and customer location. Delivery times are dependent on each delivery type selected at checkout or offered by each platform. For orders purchased at www.mycelavi.com, if a tracking # is provided by the shipping carrier, we will update your order with the tracking information. We greatly appreciate our customers and if you are a registered member, you may easily check on the status of any order by signing in and visiting your Order History. Keep in mind, some orders using 1st Class USPS mail will not have tracking numbers.

Please note that delivery delays can occasionally occur, especially during holidays. For further assistance on tracking your order please contact us at info@mycelavi.com or call our Customer Service Number: 323-780-5710 from 9:00 AM - 5:00 PM PST, Monday – Friday, excluding US Federal Holidays.

For Order Tracking details on items purchased from a retail/wholesale partner, or third party vendor within the United States or internationally, please contact them directly.

Liability & Damages

Please ensure all packages were not damaged during transit. Celavi is not liable for any products damaged or lost during shipping. It is the customer’s sole responsibility to fully inspect any packages/products at the time of delivery for any potential damage. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We highly recommend our customers request damaged shipments to be noted on any Delivery Receipts, as some carriers do not honor claims if there are no statements written on their Delivery Receipts. Further, photographic evidence is always helpful for proof of damage. We only refund defective products (items that were damaged in our warehouse or wrong/incorrect goods.) Keep in mind, shipping costs are not refunded, even if a refund is approved. For further information on damages in warehouse or returns, please read our refund policy.

We have no control over third party shipments, and disclaim all liability from purchases made by any third party. For information about liability and damages on item(s) purchased from a retail/wholesale partner, or third party vendor within the United States or internationally, please contact them directly.

Wholesale Shipping Information

To protect our brand, we reserve the right to refuse any order felt to be fraudulent or in connection with any fraud or illegal conduct.

Free shipping is only available for local customers whose wholesale shipments reside in a 7 mile radius from our location, 1585 Rio Vista Ave. Los Angeles, CA 90023.

All other wholesale shipment is processed through Freight Collect. “Freight Collect” means that the buyer assumes all risks of transportation, is responsible for filing all claims in the case of loss or damage, and is responsible for all freight charges. As such, the cost of shipping depends on the freight shipping/transportation policies of the company used. Please be advised that once the merchandise leaves the warehouse, the customer has sole responsibility for the merchandise. We are not responsible for any expenses, or taxes related to shipping, or any damages caused by shipping. The buyer is solely responsible for any taxes or increased charges due to shipping.

For international shipping, we are not responsible or liable for any problems that may occur through customs, and we shall under no circumstances be liable for any loss, damage, expense or delay of the goods for any reason whatsoever once any product leaves our warehouse. Any estimated delivery time for item(s) we have in stock begins from date of shipment, contingent that no problems occur with your local customs office. We are not responsible for any additional custom duties or charges and any such charges must be paid directly by you.

No refunds will be given for items that are seized at your local customs office. We will not be held liable for any customs duties or taxes that arise from your local customs office, and includes any additional fees the local carrier in your country may charge.  If you are unsure of your country’s import policies, please check with them before ordering. For further information or inquiries regarding wholesale purchases please read our Wholesale Policy.

For information about wholesale shipping on item(s) purchased from a retail/wholesale partner, or third party vendor within the United States or internationally, please contact them directly.

How to Contact Us

For any further questions regarding our Shipping Policy or if you are unhappy with any of your ordered items, please contact info@mycelavi.com or call our Customer Service Number: 323-780-5710 from 9:00 AM - 5:00 PM PST, Monday – Friday, excluding US Federal Holidays.

For purchases made through Walmart or Social Media, please contact us via email at info@mycelavi.com, direct message our Social Media (for Social Media customers only), or call 714-732-1740.

For item(s) purchased from a retail/wholesale partner, or third party vendor within the United States or internationally, please contact them directly.

Copyright © 2018, No. 1 Beauty & Cosmetic Inc. All Rights Reserved.

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