WHOLESALE SHIPPING & RETURNS POLICY
SHIPPING INFORMATION for WHOLESALE CUSTOMERS
To protect our brand, we reserve the right to refuse any order felt to be fraudulent or in connection with any fraud or illegal conduct.
Free shipping is only available for local customers whose wholesale shipments reside in a 7 mile radius from our location, 1585 Rio Vista Ave. Los Angeles, CA 90023.
All other shipping is processed through Freight Collect. “Freight Collect” means that the buyer assumes all risks of transportation, is responsible for filing all claims in the case of loss or damage, and is responsible for all freight charges. As such, the cost of shipping depends on the freight shipping/transportation policies of the company used. Please be advised that once the merchandise leaves the warehouse, the customer has sole responsibility for the merchandise.
For international shipping, we are not responsible or liable for any problems that may occur through customs, and we shall under no circumstances be liable for any loss, damage, expense or delay to the goods for any reason whatsoever when any product leaves our warehouse.
RETURNS / CANCELLATIONS / DISCOUNTS
Unless otherwise provided for in this Wholesale Policy, we do not allow any returns, cancellations, or discounts. Returns are available only for defective products, items damaged in our warehouse, or incorrect goods. Resellers have seven (7) days upon arrival to place a return, and all returns must include the original packaging.
Shipments that arrived in damaged condition due to our warehouse will be replaced only after proof and inspection that the damage was caused at our facilities. All Shipping & handling charges are also not refundable, and a 15% re-stocking fee will be deducted from any refund. Keep in mind that we do not refund any lost or canceled orders.
For international orders, we are not responsible for any problems due to customs and do not refund any orders that fail to pass customs, so be sure to follow the proper protocol of your country. For any additional inquiries, you may contact us at info@mycelavi.com.
Last updated: 12/12/25